The art of conflict management achieving solutions for life, work, and beyond Cover Image

CD Audiobook

The art of conflict management [CD] : achieving solutions for life, work, and beyond / Michael Dues.

Dues, Michael, 1941- (Author). Teaching Company. (Added Author).

Summary:

Twenty-four lectures delivered by Professor Michael Dues of the University of Arizona in which he offers new insights into the nature of conflict, discusses the challenges and opportunities conflicts present, and provides practical tips, tools, and techniques to help listeners better handle conflict in both their personal and professional lives.

Record details

ISBN: 9781598037104
ISBN: 1598037102
Physical Description: 12 sound discs (12 hr.) : digital ; 4 3/4 in. + 1 guidebook (iv, 106 p. : ill. ; 19 cm.)
Publisher: Chantilly, VA : Teaching Co., [2010]

Content descriptions

Formatted Contents Note:

Disc 1. Why conflict management matters ; The adversary system -- Disc 2. Morton Deutsch and the concept of win-win ; Perception, perspective, and punctuation -- Disc 3. Managing multiple and conflicting emotions ; Multiple, complex, and changing goals -- Disc 4. Power -- how much we need and how to use it ; Conflict styles -- Disc 5. Dysfunctional conflict strategies ; Principled negotiation -- Disc 6. Preparing and arranging to negotiate ; Negotiating conflict resolutions -- Disc 7. Listening in conflict ; Dynamic patterns in close relationships -- Disc 8. Disruptions in close relationships ; How management theories affect conflict -- Disc 9. The manager's role in dealing with conflict ; Getting professional help with conflict -- Disc 10. Helping others manage conflict ; Moral and cultural conflicts -- Disc 11. Managing moral conflicts -- success stories ; Managing conflict's aftermath -- Disc 12. Teaching our children about conflict ; Conflict management -- a success in progress.

Participant or Performer Note:

Professor Michael Dues, University of Arizona, lecturer.